We all love numbers, the bigger the numbers the better. Numbers make for interesting boardroom discussions, client pitches and market chest thumping. No other industry has numbers that can be as mind boggling as those of the telecommunications industry.
There is a fever in the local mobile space with lots of developers building mobile applications for various platforms with the leading two being java enabled handsets, where Nokia and its Ovi platform rules the roost and the android platform from Google that has seen wide adoption from various handset manufactures.
My issue with how the numbers are handled currently is that they are quantitative and not qualitative. The use of plain jane numbers …mine’s bigger than yours mentality in mobile application development is akin to referencing website hits in a bygone era. One can have impressive numbers but that does not equate success.
We seriously need to look at the metrics thorough which we measure the success of mobile applications in a way that goes beyond the head count and drill down to factors that actually deliver value to a business or enterprise, and give a better measure of impact.
For majority of brands that are starting off on a mobile strategy, they already have some offline product or service that they are selling and the current lack of micro billing platforms and in app billing support for the local market does not present too much of a challenge as they are not looking to monetize the application from downloads.
At the core of mobile technology is the power of communication and interaction and I believe this should form the baseline for the measurement of success for mobile application development and mobile services in general. Are you having conversations and interacting with your market or are you simply counting it as a success that someone downloaded your application?
Case studies make the best examples. Symbiotic rolled out a mobile application in mid 2009 and with a modest install base of just over 24,000 has interacted with 250,000 users who have willingly provided additional value adding data such as names, verified email addresses, mobile phone numbers and in some instances location. While the download numbers are nothing to write home about, we now have direct access to a profiled consumer base that would cost any company a tidy sum to acquire using traditional advertising and product push.
Is the mobile application successful? Let’s look at numbers differently and ensure we apply the right metrics when evaluating the success our mobile engagements.